Guarantee:
1, Received package within 12 months, if product with problems, full refund or resend (except for customer damage)
2, Received package within 24 months, if product with problems, 50% refund or discount (except for customer damage)
3, Permanent technical support
The following information is required when you reflect the problem (ben@topvico.com):
- Order ID
- Problem description
- Image or video of defective goods
How to solution:
- Professional support to find the problems
- If really goods problems, will send new package or refund money
- Guarantee solution time within 15 days
We will employ every resource to ensure that your return is processed promptly and without hassle.
